The Madhya Pradesh Regulatory Commission (MPERC) has issued draft Practice Directives for Smart Prepaid Billing of Consumers, 2023 and has invited public comments till 3rd October, 2023. Prayas (Energy Group) would like to provide some suggestions on the same. Our comments are detailed below and include the particular Clause and Sub-Clause numbers as per the Practice Directives, introduced by MPERC.

Broadly, our submission dealt with issues in provisions related to definitions, applicability, recharging, rebates, energy security deposits, arrear treatment, bill settlement, information communication to consumers and data privacy.